FivePaths, LLC
Effective date: September 11, 2026
FivePaths, LLC ("FivePaths", "we") is a web development firm at 548 Market St. #13255, San Francisco, CA 94104. This policy describes the personal information we collect through fivepaths.com and through the text messages we send to clients, how we use it, who we share it with, and the choices you have. It covers fivepaths.com and our client text-message program only.
Client websites and data
We build and maintain websites and data systems for clients. The content and personal information on those sites belong to the client, who decides how they are collected and used; we handle them under contract as the client's service provider. Each client site carries its own privacy policy. For questions about information on a site we built or maintain, contact the organization that operates it.
Information we collect
From visitors to fivepaths.com
The site has no user accounts, contact forms or mailing-list signups, so browsing it does not send us your name, email address or other contact details. Two things are recorded:
- Server logs. Our hosting provider, Pantheon, records the IP address, browser type, pages requested and time of each request. We use these logs to keep the site running and to investigate abuse.
- Analytics cookies. We use Google Analytics to see which pages are visited, how visitors arrive, and what devices and browsers they use. It sets cookies in your browser and records your IP address along with page and session data. Its own privacy policy is at https://policies.google.com/privacy.
The site does not change its behavior in response to a browser's Do Not Track signal.
From clients
When your organization engages FivePaths, you and your colleagues give us business contact details: names, roles, email addresses and phone numbers. If you want text-message updates, you also give us a mobile number for that purpose. We collect this directly from you, by email, by phone, in meetings or in project documents; none of it comes through fivepaths.com.
How we use information
- To keep fivepaths.com available and secure.
- To understand how the site is used and what to improve.
- To deliver the services in our contract with your organization: communicating about projects, support requests and incidents, sending invoices, and keeping records of the engagement.
- To send text messages you have opted in to, as described in the next section.
- To comply with legal obligations and respond to lawful requests.
We do not sell personal information, and we do not use it for advertising.
Text messages to clients
Program. If you are a client contact and have opted in, we send text messages about your account with FivePaths: support ticket updates, incident notifications, scheduled maintenance, and other messages needed to deliver our services. We do not send marketing or promotional text messages.
Opting in. You opt in by giving us your mobile number for this purpose in writing (web form) and confirming that you want text updates. We keep a record of when and how you opted in.
Message frequency. Message frequency varies with support activity on your account and will not exceed 30 messages per month.
Message and data rates may apply. Your carrier's standard messaging and data charges apply to messages you send or receive.
Opting out. Reply STOP to any message. You will receive one confirmation text and nothing further. You can also ask your FivePaths contact, or email support [at] fivepaths.com (support[at]fivepaths[dot]com), to be removed. Opting out of texts does not affect other communication about your engagement; we will reach you by email or phone instead.
Help. Reply HELP to any message for assistance, or call (415) 326-3483.
Sharing of mobile numbers. We do not share, sell, rent or trade mobile phone numbers with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent records are not shared with any third party. Mobile numbers are disclosed only to https://twilio.com, the service that transmits our messages, and only as needed to send them.
Who we share information with
We disclose personal information only to:
- Service providers that host the site, provide analytics and transmit text messages, named above. Each processes information under its agreement with us and its own privacy policy.
- Courts and law enforcement, when required by subpoena, court order or other legal process, or to protect the rights and safety of FivePaths, our clients or others.
- A successor, if FivePaths is merged, acquired or sells its assets. This policy would continue to apply to the transferred information until changed under the process described below.
The restrictions on mobile numbers and text-message consent in the previous section hold regardless of anything in this one.
How long we keep information
- Server logs: 365 days.
- Analytics data: 365 days.
- Client contact details: for the length of the engagement and 365 days afterward, for our business records.
- Text-message opt-in and opt-out records: 365 days after the last message to that number, so that we can show consent was given and honor opt-outs.
Security
Connections to fivepaths.com use TLS. Client contact details are kept in systems with access limited to FivePaths staff who need it for their work. No method of transmission or storage is completely secure, and we cannot guarantee that information will never be accessed without authorization.
Children
fivepaths.com is directed at organizations, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.
Your choices and requests
- Cookies. Block or delete cookies in your browser settings. The site works without them.
- Text messages. Reply STOP, as described above.
- Access, correction and deletion. Email support [at] fivepaths.com (support[at]fivepaths[dot]com) to ask what contact information we hold about you, to correct it, or to have it deleted. We respond within 14 days and honor requests regardless of where you live, except where law or a client contract requires us to keep a record.
Changes to this policy
When we change this policy we post the new version at this address with a new effective date. For changes that affect how we use client contact information or text messages, we notify client contacts by email before the change takes effect.
Contact
FivePaths, LLC
548 Market St. #13255
San Francisco, CA 94104
(415) 326-3483
support [at] fivepaths.com (support[at]fivepaths[dot]com)