Effective Date: September 11, 2026
Program Name: FivePaths Employee Document Alerts
1. Program Description
The FivePaths Employee Document Alert service is an internal automated notification campaign designed exclusively for FivePaths employees. By opting in to this service, participating employees will receive automated text messages (SMS or MMS) to notify them in real time when a client has opened, viewed, or interacted with a shared document.
2. Program Purpose & Message Content
- Usage: Messages sent under this campaign are strictly operational and administrative. They are used solely to notify employees of client document viewing activity.
- Non-Marketing: This campaign will not be used for marketing, promotional, or advertising purposes, nor will messages be sent to external clients or non-employees.
3. Opt-In & Consent
By providing your mobile phone number to FivePaths for internal operational alerts and completing the opt-in process:
- You explicitly consent to receive automated operational text messages from FivePaths at the mobile phone number provided.
- Consent to receive text notifications is not a condition of employment, but opting out may require you to rely solely on email or internal dashboard notifications for client updates.
4. Message Frequency
Message frequency varies based on client document activity. You will receive a text notification each time a client views a document assigned to or shared by you.
5. Cost & Message Rates
FivePaths does not charge a fee for sending or receiving text notifications. However, message and data rates may apply depending on your mobile carrier plan.
6. Opt-Out & Assistance (STOP / HELP Instructions)
- To Opt Out: You can cancel or stop receiving text notifications at any time by replying STOP to any text message received from this service. After texting STOP, you will receive one final text confirmation confirming that you have been unsubscribed. No further messages will be sent unless you re-subscribe.
- To Get Help: If you experience issues or need assistance, reply HELP to any notification message, or contact internal IT/Operations support at support [at] fivepaths.com (support[at]fivepaths[dot]com).
7. Supported Carriers
Major carriers supported include (but are not limited to): AT&T, Verizon Wireless, T-Mobile®, Sprint, Boost, Virgin Mobile, and MetroPCS. T-Mobile is not liable for delayed or undelivered messages.
8. Privacy & Data Handling
Your privacy is important to us. Mobile information and phone numbers collected for this service will be used strictly for sending operational document activity alerts to FivePaths staff.
- No Third-Party Sharing: Your mobile phone number and opt-in data will not be sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes.
- Privacy Policy: For complete details on how FivePaths collects, uses, and protects personal information, please review the full FivePaths Privacy Policy.
9. Changes to Terms
FivePaths reserves the right to modify or terminate these Terms and Conditions at any time. Updated terms will be posted internally or communicated via official employee channels.